Terms of Service

By accessing and using SyxWeb' services, you agree to be legally bound by these Terms of Service. If you disagree with any part of these terms, you must not use our services. By accepting these terms, you declare that you are over 18 years of age, have legal capacity to enter into binding contracts, are not prohibited from receiving services under applicable laws, and will provide truthful and accurate information. We reserve the right to modify these terms at any time. Modifications will take effect immediately after publication. It is your responsibility to review these terms periodically.

SyxWeb provides web development, digital design, hosting, web maintenance, technology consulting, custom application development, and digital technology-related services as specified in each individual contract. The specific scope of each project will be defined in the accepted commercial proposal, signed service contract, agreed technical specifications, and established delivery schedule. Any additional work outside the agreed scope will be considered an extra service subject to additional quotation. We strive to keep our services available continuously, but we do not guarantee they will be free of interruptions, delays, or errors.

The plan prices published on syxweb.com are final and expressed in Peruvian soles (PEN): the amount shown at checkout is the total to pay. SyxWeb absorbs payment-method fees and adds no surcharges or extra charges. When creating your order you choose the payment mode: single payment (100 %), two installments (50 % and 50 %) or three installments (50 %, 30 % and 20 %). Installments are tied to project milestones: with two installments, the second becomes due when we publish the delivery for your review; with three installments, the second becomes due when you accept the design milestone and the third when we publish the delivery for your review. Installment 1 is paid when contracting: the order is reserved for 48 hours and expires if we do not receive the payment or the proof within that period. The following installments are due 7 business days (Lima) after they become payable. We charge no interest or late-payment penalties. While an installment is overdue, SyxWeb may pause new work on the project with prior notice through the panel and resumes it once the payment is settled; reports, claims and scope corrections are never blocked by an outstanding balance. Payments are made from the client panel via Yape, Plin or bank transfer (CCI), registering the proof for verification. Additional work outside the plan scope is quoted separately and accepted and paid from the same panel.

The client commits to providing complete and accurate information, delivering necessary materials in a timely manner, responding to inquiries within reasonable timeframes, designating an authorized representative for the project, and providing necessary access to systems when required. The client is solely responsible for the legality of all provided content, copyrights and material licenses, accuracy of published information, and compliance with applicable content laws. SyxWeb is not responsible for illegal, defamatory content or content that infringes third-party rights. The client must cooperate reasonably during project development. Delays caused by lack of cooperation may result in extended delivery timelines.

Once full payment is completed, the client will receive usage rights for custom work created specifically for their project. This includes approved final designs, specifically developed code, and content created for the client. SyxWeb retains all rights to general-use tools, frameworks, and libraries, proprietary methodologies and processes, reusable code components, and technical know-how and expertise. Unless a specific confidentiality agreement exists, SyxWeb reserves the right to include the project in its portfolio, use it as a commercial reference, and display screenshots and project descriptions.

We guarantee that services will be provided with professionalism and reasonable care, work will meet agreed specifications, and we will correct errors reported during the warranty period (typically 30 days post-delivery). However, we do not guarantee specific commercial results from using our services. SyxWeb shall not be liable for loss of income or profits, data loss (except in cases of gross negligence), indirect or consequential damages, interruptions caused by third parties, or failures in integrated third-party services. In no event shall our total liability exceed the amount paid by the client during the 12 months prior to the incident or USD 5,000, whichever is less.

The client may terminate the service with 30 days' prior written notice. For ongoing projects, the client will pay for all work completed to date, all developed materials will be delivered, and payments already made will not be refunded. We may terminate the service immediately if the client breaches these terms, there is non-payment for more than 30 days, the client provides false information, fraudulent or illegal use of the service is detected, or the client acts abusively toward our staff. Upon service termination, access to systems and services will be suspended, the client must pay all outstanding amounts, and a final copy of the work will be delivered if paid for.

All projects include a 30-calendar-day defect-correction warranty counted from acceptance of the delivery (the exact date is shown in your client panel). It covers functional bugs, display defects and technical issues within the delivered scope; it does not include new features, design changes or scope extensions, which are quoted separately. During the first year after delivery, your plan includes support through the client panel: questions and minor content or configuration adjustments. The annual renewal (hosting, domain and support) is published for each plan. Support requests are registered from the client panel and receive a first human response within at most 2 business days (Lima). The resolution time depends on the complexity of each case and is communicated in the same request.

These terms shall be governed by and interpreted in accordance with the laws of the Republic of Peru, without regard to conflict of law principles. Any dispute shall be resolved through direct good-faith negotiation, mediation if negotiation fails, or binding arbitration as a last resort. Arbitration shall take place in Lima, Peru, in Spanish. If any provision of these terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect. These terms, together with any specific service contract, constitute the complete agreement between the parties and supersede all prior agreements, written or oral.