Question 1

What is SyxWeb?

Accepted Answer

SyxWeb is a Peruvian web development and custom software agency serving companies across Peru remotely. Its tax ID (RUC) is 10617481877.

Question 2

Are SyxWeb and Sysweb the same company?

Accepted Answer

No. SyxWeb (with an "x") is a Peruvian web development agency whose only official website is syxweb.com. It is not related to other companies or systems called "Sysweb" in Peru, Mexico, Brazil or elsewhere.

Question 3

How do you spell SyxWeb?

Accepted Answer

It is spelled SyxWeb: S-Y-X-W-E-B, one word, with an "x". Search engines often autocorrect it to "sysweb", but the correct brand and domain name is syxweb.com.

Question 4

Who operates SyxWeb and what is its tax ID?

Accepted Answer

SyxWeb's tax ID (RUC) is 10617481877. Electronic receipts are issued with that tax ID.

Question 5

How does SyxWeb serve its clients?

Accepted Answer

SyxWeb provides remote service by video call, WhatsApp and email to clients in Junín, Lima, Arequipa, Trujillo, Cusco, throughout Peru and abroad.

Question 6

What services does SyxWeb offer?

Accepted Answer

SyxWeb offers website design and development, online stores (e-commerce), mobile apps, custom systems (CRM, ERP, SUNAT e-invoicing), SEO, digital marketing and website maintenance. Website plans start at S/450.

Question 7

How long does my project development take?

Accepted Answer

Times vary by plan: WordPress (15 days), Custom Code (1 month), Enterprise (according to scope). All deadlines are defined at project start and constant communication is maintained about progress.

Question 8

What's the difference between WordPress and Custom Code plans?

Accepted Answer

WordPress is ideal for corporate sites, blogs and small stores with standard features. Custom Code is developed from scratch with modern technologies (React, Next.js, Node.js), offering better performance, scalability and total customization.

Question 9

Do you offer maintenance services after launch?

Accepted Answer

Yes, all our plans include 1 year of support and maintenance. This includes security updates, backups, bug fixes and priority technical support. After the first year, we offer monthly or annual maintenance plans.

Question 10

What does technical support include?

Accepted Answer

Includes priority technical assistance, security updates, bug fixes, periodic backups, and site usage guidance for 1 full year.

Question 11

How can I request changes to my website?

Accepted Answer

You can contact us via WhatsApp for immediate response, email for detailed inquiries, or create a support ticket from our page. We respond within 24 business hours.

Question 12

What technologies do you use for development?

Accepted Answer

We use modern and proven technologies: React, Next.js, TypeScript for frontend; Node.js, Python, PHP for backend; PostgreSQL, MongoDB for databases; and cloud services like AWS, Vercel and DigitalOcean for hosting.

Question 13

Can you integrate APIs and external services?

Accepted Answer

Absolutely. We integrate with payment gateways (Stripe, PayPal, MercadoPago), CRMs (Salesforce, HubSpot), email services (SendGrid, Mailchimp), social networks, and any API your business needs.

Question 14

What payment methods do you accept?

Accepted Answer

We accept bank transfers, credit/debit cards (Visa, Mastercard, American Express), PayPal, and Yape/Plin. For Enterprise projects we offer flexible payment plans and financing.

Question 15

Can I cancel or pause my project?

Accepted Answer

Yes, you can do so at any time. Contact our team to discuss available options and any applicable refund based on project progress.

Question 16

How does the payment system work?

Accepted Answer

We work with a 50% initial payment to start development and 50% upon completion before delivery. For Enterprise projects, we offer payments in 3 or more installments depending on project scope.

Question 17

Do you issue electronic invoices?

Accepted Answer

Yes, we issue electronic invoices and receipts as required. All our services include valid tax receipts for your accounting.

Question 18

Is my website secure against hackers?

Accepted Answer

We implement multiple security layers: free SSL, firewall, DDoS protection, automatic backups, and security updates. We also perform periodic security audits.

Question 19

How do you protect my customers' data?

Accepted Answer

We comply with international security standards. We use SSL/TLS encryption, secure password storage with hashing, protected databases, and restricted access policies. We can also implement GDPR compliance if you need it.

Question 20

Do you perform backups of my website?

Accepted Answer

Yes, we perform automatic daily backups of your website and database. Backups are stored on separate servers and kept for 30 days, allowing quick restoration in case of any incident.

Question 21

Can I migrate my current store to SyxWeb?

Accepted Answer

Yes, we perform complete store migrations from any platform (Shopify, WooCommerce, PrestaShop, etc.) keeping all your products, customers and order history.

Question 22

What payment gateways can you integrate?

Accepted Answer

We integrate the main gateways: MercadoPago, Stripe, PayPal, Culqi, Niubiz, PayU, and local banks. We also configure cash on delivery and bank transfers.

Question 23

Can you integrate my store with shipping systems?

Accepted Answer

Yes, we integrate with Olva Courier, Shalom, 99 Minutos, Chazki, and other delivery services. We configure automatic shipping cost calculation by zone, weight and dimensions.

Question 24

Do you offer training to use my website?

Accepted Answer

Yes, all plans include basic video call training. Code and Enterprise plans include extended training, complete documentation and personalized tutorial videos.

Question 25

How do I start a project with SyxWeb?

Accepted Answer

It's very simple: 1) Contact us via WhatsApp or email, 2) We schedule a free call to understand your project, 3) We send you a detailed proposal, 4) Once the proposal is approved, we start development.

Question 26

Do I need to provide content and images?

Accepted Answer

Ideally yes, but it's not mandatory. If you don't have content, we can help you with professional writing and high-quality stock photography. We also offer product photography services for online stores.

Frequently Asked Questions